Terms of Service

1. Acceptance of Terms

By accessing or using IronVoice ("Service"), available at ironvoice.ai, you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms. If you do not agree to these Terms, you may not use the Service.

2. Service Description

IronVoice is an AI-powered receptionist platform that provides businesses with automated communication channels. The Service includes:

• Voice AI Receptionist — an AI agent that answers inbound phone calls, qualifies leads, provides information, books appointments, and transfers calls on your behalf using your customized knowledge base.
• IronBot Chat Widget — an embeddable AI chatbot for your website that answers visitor questions using your knowledge base.
• SMS Auto-Replies — automated AI responses to inbound text messages sent to your IronVoice phone number.
• Email Auto-Replies — automated AI responses to inbound emails sent to a connected email account.

AI responses are generated in real time using large language models. While we strive for accuracy, AI-generated content may occasionally contain errors or inaccuracies. You are responsible for reviewing call logs, transcripts, and AI interactions regularly.

3. Account Registration & Security

To use IronVoice, you must create an account by providing accurate and complete information, including your name, email address, company name, and business details. You agree to:

• Maintain the security of your account credentials and not share them with others.
• Verify your email address when prompted.
• Notify us immediately at support@ironvoice.ai if you suspect unauthorized access to your account.
• Keep your account information, business details, and knowledge base content current and accurate.

You are responsible for all activity that occurs under your account. IronVoice is not liable for any loss or damage arising from unauthorized use of your account.

4. Billing, Payments & Refunds

IronVoice offers subscription plans billed on a monthly or annual basis. Current plans include:

• Simple Plan — $100/month, includes up to 100 calls per billing period.
• Super Plan — $200/month, includes up to 500 calls per billing period, with overage billed at $0.50 per additional call.
• Additional Phone Numbers — $50/month per additional number beyond the one included with your plan.

All payments are processed securely through Stripe. By subscribing, you authorize IronVoice to charge your payment method on a recurring basis until you cancel. Prices are subject to change with 30 days' notice.

Cancellation: You may cancel your subscription at any time through your dashboard billing settings. Your service will remain active through the end of your current billing period. No prorated refunds are issued for partial billing periods.

Refunds: IronVoice does not offer refunds for subscription fees already charged. If you believe you were charged in error, contact support@ironvoice.ai within 14 days of the charge and we will review your case.

Overage: For plans with overage billing, call usage is metered automatically. All calls are counted, with your included allocation billed at $0.00 and additional calls billed at the overage rate for your plan. Overage charges are billed at the end of each billing period.

5. Acceptable Use Policy

You agree to use IronVoice only for lawful business purposes. You may not:

• Include illegal, fraudulent, deceptive, or harmful content in your knowledge base.
• Use the Service to send spam, unsolicited communications, or bulk automated messages.
• Use the Service to impersonate another person or entity, or to mislead callers about the nature of the AI interaction where required by law to disclose.
• Attempt to reverse-engineer, exploit, or interfere with the Service infrastructure.
• Use the Service in violation of any applicable telecommunications regulations, including TCPA, CAN-SPAM, or similar laws in your jurisdiction.
• Upload knowledge base content that infringes on third-party intellectual property rights.
• Use the Service to facilitate harassment, threats, or discrimination.
• Exceed reasonable usage patterns in a manner designed to abuse or overload the system.

IronVoice reserves the right to suspend or terminate accounts that violate this policy, with or without notice, at our sole discretion.

6. Intellectual Property

IronVoice Platform: The IronVoice platform, including its software, design, branding, documentation, and all related technology, is the exclusive property of IronVoice. You are granted a limited, non-exclusive, non-transferable license to use the Service for the duration of your subscription.

Your Content: You retain full ownership of all content you provide to the Service, including your knowledge base entries, business information, and configurations. By uploading content, you grant IronVoice a limited license to use that content solely for the purpose of providing the Service to you (e.g., generating AI responses on your behalf).

Feedback: If you provide suggestions, feature requests, or other feedback about the Service, you grant IronVoice the right to use that feedback without obligation or compensation.

7. Customer Data & Content

IronVoice processes and stores data you provide and data generated through your use of the Service, including:

• Knowledge Base Content — the business information, FAQs, scripts, and instructions you provide to customize your AI receptionist.
• Call Recordings & Transcripts — audio recordings and text transcripts of calls handled by your AI receptionist. These are stored to provide call history and analytics.
• Chat, SMS & Email Conversations — message logs from IronBot, SMS, and email interactions processed through the Service.
• Caller/Contact Information — phone numbers, names, and other details provided by callers or messaging contacts during interactions.

You are responsible for ensuring that your use of the Service complies with all applicable data protection and privacy laws, including obtaining any required consent from callers for call recording where required by your jurisdiction. IronVoice provides the tools; compliance with local laws is your responsibility.

8. Third-Party Services

IronVoice relies on third-party services to deliver its functionality. By using the Service, you acknowledge that your data may be processed by the following providers in accordance with their respective terms and privacy policies:

• Twilio — provides phone number provisioning, call routing, SMS delivery, and call recording infrastructure.
• OpenAI — processes conversation data through GPT-4o-mini to generate AI responses during calls, chats, SMS, and emails.
• ElevenLabs— provides text-to-speech voice synthesis for the AI receptionist's spoken responses.
• Deepgram — provides speech-to-text transcription for real-time call processing.
• Stripe — processes subscription payments, manages billing, and handles payment card information.
• Resend — delivers transactional emails (verification, welcome, notifications).

IronVoice is not responsible for the practices or policies of these third-party providers. We encourage you to review their terms of service and privacy policies.

9. Service Availability

IronVoice strives to maintain high availability and reliability. However, we do not guarantee uninterrupted or error-free service. The Service may be temporarily unavailable due to:

• Scheduled maintenance (we will provide reasonable advance notice when possible).
• Unplanned outages caused by infrastructure failures, third-party service disruptions, or force majeure events.
• Updates, upgrades, or security patches to the platform.

IronVoice does not offer a formal service level agreement (SLA) with guaranteed uptime percentages or financial credits for downtime. We will make commercially reasonable efforts to restore service promptly during any outage.

10. Limitation of Liability

To the maximum extent permitted by applicable law, IronVoice and its officers, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of revenue, profits, or business opportunities.
• Damages arising from AI-generated responses that are inaccurate, incomplete, or inappropriate.
• Missed calls, dropped connections, or failed message deliveries during service outages.
• Actions taken by callers, visitors, or contacts based on AI interactions.
• Data loss or unauthorized access resulting from circumstances beyond our reasonable control.

In no event shall IronVoice's total liability to you exceed the amount you paid to IronVoice in the twelve (12) months preceding the event giving rise to the claim. The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

11. Indemnification

You agree to indemnify, defend, and hold harmless IronVoice and its officers, directors, employees, agents, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney's fees) arising from or related to:

• Your use of the Service or violation of these Terms.
• Content you provide through your knowledge base or other configurations.
• Your failure to comply with applicable laws, including call recording consent laws, telecommunications regulations, or data protection requirements.
• Any dispute between you and a caller, customer, or third party arising from AI interactions conducted through the Service.

12. Termination

By You: You may cancel your subscription and close your account at any time through your dashboard or by contacting support@ironvoice.ai. Your service will remain active through the end of your current billing period.

By IronVoice: We may suspend or terminate your account immediately if you violate these Terms, engage in abusive or fraudulent activity, fail to pay outstanding charges, or if continued provision of the Service to you would be impractical or unlawful.

Effect of Termination: Upon termination, your phone number(s) will be released back to the available pool, your IronBot widget will stop functioning, and all account data — including knowledge base content, call recordings, transcripts, and conversation histories — will be permanently deleted within 30 days. You may request a data export before termination by contacting support.

13. Changes to Terms

IronVoice reserves the right to modify these Terms at any time. We will notify you of material changes by email or through a notice on the Service at least 14 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree with the changes, you must stop using the Service and cancel your subscription.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law provisions. Any disputes arising under or in connection with these Terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, with proceedings conducted in Houston, Texas. You waive any right to participate in a class action lawsuit or class-wide arbitration.

15. Contact

If you have any questions about these Terms of Service, please contact us:

• Email: support@ironvoice.ai
• Website: ironvoice.ai